Shipping Policy

Order Processing
At ExoPups, we aim to get your orders to you as quickly as possible! All items are shipped within 48 hours of placing your order. Orders are processed on business days, excluding weekends and holidays.

Shipping Information
At ExoPups, we’re delighted to provide FREE standard shipping with tracking on all orders. Most deliveries arrive within 2 to 10 business days after shipping. Please keep in mind that delivery times may vary depending on your location and unforeseen circumstances. Our warehouses are located both in the USA and internationally to serve you better.

Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing tracking information. This allows you to follow your package every step of the way until it arrives at your doorstep.

Delivery Concerns
If you have any questions or concerns about your delivery, please don’t hesitate to reach out to our customer support team at support@exopups.com. We’re here to help!

International Shipping
Currently, we only ship within the United States. For international shipping inquiries, please contact us directly.

Shipping Restrictions
Please be aware that some items may be subject to shipping restrictions based on your location. If an item cannot be shipped to your area, we will notify you during the checkout process.

Lost or Stolen Packages
ExoPups is not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered but you have not received it, please contact your local postal service for assistance.

Thank you for choosing ExoPups!

We appreciate your business and are excited to serve you!