Return and Refund Policy

At ExoPups, we’re confident you’ll love your new product! However, if you need to return it for any reason, please read the details below.

Returns

• You can return items within 30 days of receipt.
• All products must be in their original, undamaged packaging.
• If an item shows signs of use or excessive handling, we may deduct up to 20% from your refund. This policy does not affect your statutory rights.

Return Postage

• Customers are responsible for return postage costs, which are non-refundable unless the item is faulty.
• Please keep your proof of postage in case of any issues.

Packaging

• Ensure all returned items are securely packaged in their original packaging to prevent damage during transit.

Processing Refunds

• Once we receive your return, we’ll process your refund as quickly as possible.
• For faulty items that are not being returned, please provide photographic evidence, and we’ll take care of the issue right away.

If you have any questions or need assistance, feel free to reach our team at support@exopups.com.