At ExoPups, we provide FREE Standard Shipping with tracking on all orders. Most deliveries arrive within 2 to 10 business days after shipping. Please keep in mind that delivery times may vary depending on your location and unforeseen circumstances. Our warehouses are located both in the USA and internationally to serve you better. Feel free to reach out our team at support@exopups.com

At ExoPups, we’re confident you’ll love your new product! However, if you need to return it for any reason, please check out the details below. Returns can be made within 30 days, and we ask that items be in their original, undamaged packaging. If a product shows signs of use or excessive handling, we may need to deduct up to 20% from your refund. This doesn’t affect your statutory rights. Return postage costs are the customer’s responsibility and are non-refundable unless the item is faulty. Please keep your proof of postage in case of any issues. Ensure all items are packaged securely in their original packaging. Once we receive your return, we’ll process your refund as quickly as possible. For faulty items not being returned, please provide photographic evidence, and we’ll take care of it right away.

We understand that sometimes things change! If you need to cancel your order, please follow these steps: Contact Us Promptly: Reach out to our customer service team at support@exopups.com or use the contact form on our website. Provide Order Details: Include your order number and any relevant details in your message to help us process your request more efficiently. Cancellation Timeframe: Please note that we can only cancel orders that have not yet been processed or shipped. Most orders are processed within 12-24 hours, so it’s important to contact us quickly! Confirmation: Once your cancellation is processed, you will receive a confirmation email. If your order has already been shipped, please refer to our Returns & Exchanges policy for further instructions. If you have any questions or need assistance, don’t hesitate to reach out at support@exopups.com

If you’re having trouble logging into your ExoPups account, here are some common reasons and solutions: Incorrect Password or Email: Double-check that you are entering the correct email address and password. Make sure your Caps Lock is off, as passwords are case-sensitive. If you’ve forgotten your password, you can use the "Forgot Password?" link to reset it. Account Locked: For security reasons, your account may be temporarily locked after multiple unsuccessful login attempts. If this happens, wait a few minutes before trying again. Browser Issues: Sometimes, browser settings or extensions can interfere with the login process. Try clearing your browser cache and cookies, or use a different browser or device to see if the issue persists. Network Connectivity: Ensure you have a stable internet connection. If your connection is weak or intermittent, it may affect your ability to log in. Maintenance or Technical Issues: Occasionally, our website may undergo maintenance or experience technical difficulties. Check our website or social media pages for updates. If you continue to experience issues after trying these solutions, please contact our support team at support@exopups.com for further assistance.